I would like to file a complaint.

Sometimes things don't go exactly as planned. We recommend that you first inform us of any complaints by emailing info@bakdozen.nl. If this does not lead to a solution, it is possible to report your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

EU consumers can also report complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not already being handled elsewhere, you are free to submit your complaint via the European Union platform.