What are our terms and conditions?

Article 1: Definition Webshop owner: Bakdozen Returns: The right to return an item within 14 days.

Article 2: Identity of our company 2.1 We are the webshop Bakdozen and operate under the name bakdozen.nl.

2.2 How can you contact us? Address: Wethouder Schipperstraat 14, 2651 EC Berkel & Rodenrijs Email: info@bakdozen.nl Phone: +31 (0)6 84467934 (For business WhatsApp only)

2.3 Opening hours Our webshop is open 24/7! We are easily reachable via email and business WhatsApp. We usually respond to your message within minutes/hours, with a maximum response time of 24 hours. For phone contact, please leave a message via email/business WhatsApp. Please note that we may be less readily available on weekends and public holidays.

2.4 Other information Chamber of Commerce number: 84877421 VAT number: NL004037602B86

Article 3: Relevance Our terms and conditions apply to all our products, services, actions, purchases, returns and our webshop. We strive for clear terms and conditions, which can be found at the bottom of each webpage in the footer. Any additional general terms and conditions will be clearly stated prior to purchase.

Article 4: Our Offer 4.1 Product information We always mention:

• The price (including taxes)
• Shipping costs
• Shipping methods
• Payment options
• Product availability
• Materials for the production of the product
• Realistic product photos

4.2 Validity period We clearly indicate any special offers or promotional periods.

4.3 Typographical errors Typographical errors do not bind us to written agreements.

Article 5: Agreement An agreement is accepted as soon as a customer places an order with us. After placing your order, you will receive a confirmation email. As a customer, you are responsible for the information provided, such as address, name, and email.

Article 6: Returns You have a 14-day cooling-off period after receiving your product. We will refund your payment within 14 days of receiving the product in its original condition and packaging. We will not accept returns if the product is damaged, shows signs of use, or has been destroyed. We will only reimburse return costs if the fault lies with us.

Article 7: Price See article 4. All our prices include VAT.

Article 8: Delivery and Applications We strive to deliver a complete, well-packaged, and neat product within the agreed timeframe. Delivery times vary by country. In case of delays, we will inform you within one month and initiate any necessary refunds. The risk of loss during transport is our responsibility.

Article 9: Payments We offer iDeal, Bancontact and PayPal. If you experience any payment problems, please contact us as soon as possible.

Article 10: Complaints Please submit complaints via email or Business WhatsApp. We prefer to handle complaints in writing. You can expect a response within 24 hours. If no solution is found, you can always appeal.

Article 11: Disputes These terms and conditions are in accordance with Dutch law. Disputes can be submitted via the European Online Dispute Resolution platform (ODR platform): http://ec.europa.eu/consumers/odr/

Article 12: Additional Terms We will communicate changes to our terms and conditions on our website in a timely and clear manner, without negatively impacting our customers.