FAQ /
Frequently Asked Questions
Bakdozen.nl is an online store specializing in the sale of cake boxes and cake boards for bakers.
Bakdozen.nl continuously expands its range with an ever-wider selection of cake boxes, cake boards and baking accessories in various sizes and designs.
Yes, the cake boxes, cake boards and other products from Bakdozen.nl are specially designed to meet the requirements of professional bakers.
Bakdozen.nl uses high-quality and sturdy materials, such as MDF cardboard or thick paper, for the cake boxes and cakeboards.
To place an order on Bakdozen.nl, select the desired products, add them to your shopping cart, and follow the steps to complete your order.
You can have your order delivered the next day. Please note that depending on the destination, it may also take 2 to 3 days. Some delays may occur during busy periods.
Delivery partners?
At Bakdozen.nl, we use PostNL and DHL for reliable delivery.
Orders on Bakdozen.nl are processed on the same day, and you will receive a shipping notification within 1 day.
Bakdozen.nl offers free shipping within the Netherlands. For orders to Belgium, a low rate of only €4.95 applies for orders under €45. Orders of €45 or more ship to Belgium completely free of charge!
Yes, once your order has been shipped, you will receive a tracking number that allows you to follow the progress of your shipment.
Yes, Bakdozen.nl accepts international orders, but currently only to Belgium. Make sure you select Belgium as the correct shipping country during checkout.
Bakdozen.nl's return policy is listed under the heading ' Return Policy ' in the footer at the bottom of our website. Contact customer service for more information about returns and refunds.
It is very important to send back the product within 14 days of registering the return. Our system will automatically reject your return if we do not receive it within 14 days. For example, if you sent back the product on the 14th day, you can provide us with a tracking code and we can still process your return.
To be eligible for a return, the item must be in the same condition as when you received it , with all stickers, labels, or packaging intact, and in its original packaging. The right to return gives the customer the opportunity to try out the items as they would in a physical store. Testing the item is permitted, but damage during testing will be considered as use.
The customer is responsible for correctly shipping their return. If we receive the products damaged, the cost of the damage will be charged to the customer or it may result in your return not being accepted.
If we receive a damaged item or an incomplete package, we unfortunately cannot process your return. Customers are responsible for the return shipment and the packaging. Therefore, please pack your return shipment carefully, as you received it from us. Tip: Only throw away your shipping box if you are sure you want to keep the item.
You can contact Bakdozen.nl's customer service via the contact form on the website or via the provided email address or phone number.
Yes, Bakdozen.nl offers wholesale prices for bulk orders. Contact customer service for more information about wholesale terms.
No, it is not possible to order custom sizes or designs from Bakdozen.nl. All orders must be placed based on standard sizes and designs. Please do not contact customer service, as they will not discuss custom options.
Yes, the cake boxes, cake boards and other products from Bakdozen.nl are recyclable. We strive to use environmentally friendly materials that are easily recyclable.
Yes, Bakdozen.nl has a minimum order quantity of 1 set of item(s). Unfortunately, it is not possible to order individual pieces.
Unfortunately, that is not possible at this time, but we may consider it in the future.
Yes, Bakdozen.nl regularly offers discounts and promotions. Keep an eye on the website or newsletter for current offers.
Yes, on the Bakdozen.nl website you can find reviews and testimonials from previous customers. These can help you make a decision about your purchase.
Yes, some cake boxes from Bakdozen.nl include instructions on how to assemble the boxes correctly. Follow these instructions for best results.
Not yet, but in the future Bakdozen.nl will also offer other baking accessories, such as decorations and other supplies for presenting and decorating cakes and pastries.